How Costco is using AI

One of the last questions that Richard Galanti, the outgoing chief financial officer at Costco, answered during the retailer’s March earnings call was about how Costco is using artificial intelligence …

Smarter Paths to Global Sales

On-again, off-again tariffs have not lessened the opportunities for cross-border expansion. Global consumers still seek quality goods from trusted merchants. Yet success in international selling requires careful attention to fulfillment, …

Businesses expect bigger budgets for improving CX

Customer experience (CX) developers, designers and marketers worldwide are planning more investment in technology and core initiatives while trimming reliance on outside service providers, according to Forrester’s report, Budget Planning …

Control AI Answers about Your Brand

Search engine optimization has shifted from traditional organic rankings to AI-generated mentions, citations, and recommendations. Success with optimizing for AI boils down to two questions: What does the training data …